Control Center

HQ Console

Operate accounts, inboxes, voice, delivery, and revenue from one organized control room.

Logged in as

Role

Active Account

Quick Pick

Operator flow

Pick the account you are working on, then move straight into inbox, voice, API, or profitability.

HQ now keeps the current account at the center so work feels guided instead of scattered across admin screens.

Access state

Activate to reopen an account. Deactivate to pause login and API traffic while keeping the record, billing, and history intact.

Guardrails

Hard delete stays out of the daily workflow. Use deactivation, simulator routing, and fresh credentials when recovery is the safer move.

Selected Account

Pick an account

Choose an account to unlock inbox, voice, and API actions.

Inbox

HQ Inbox

admin@gohexavox.com

Direct access to the HexaVox admin inbox.

Admin Inbox

Total Accounts

Active Accounts

30d Messages

30d Charges

$0.0000

Selected Account

No account selected

Open an account to manage access, delivery, API keys, and production settings.

Account Actions

Open loads the full workspace for the selected account.

Activate re-enables the account so you can finish setup and, if needed, issue fresh credentials.

Deactivate pauses login, disables API keys, and switches delivery to simulator.

Hard delete is not available from HQ.

ID	Account	Status	Delivery	Pricing	30d Usage	Actions
No account records loaded.

Freshness

Active Tenants

Provider Cost

$0.00

Gross

$0.00

Waived

$0.00

Net

$0.00

Anomalies

Webhook Lag

Top Cost Tenants

Tenant	Gross	Net	State
Monitoring summary not loaded yet.

Top Waived Tenants

Tenant	Waived	Net	State
Monitoring summary not loaded yet.

Queue Lanes

Lane	State	Configured	Backlog	Enqueued	Processed	Failed	DLQ
Runtime queue counters not loaded yet.

Rate Limits

Channel	State	Allowed	Blocked	Block Rate
Runtime rate-limit counters not loaded yet.

Provider Routes

Channel	Role	Provider	Scope	State	Webhook	Detail
Select an account to inspect provider routing readiness.

Status

Alerts

Warnings

Last Run

Latest Read

Generated: -

AI: -

No AI summary yet.

Top Findings

No findings loaded yet.

Recent Runs

Completed	Mode	Status	Alerts	Warnings	Summary
No HQ AI audit runs yet.

Calling Window

Timezone

Account window enabled

Allowed Start

Allowed End

Platform safety window: 08:00 to 21:00.

Send AI Voice Call

Merchant ID

Location / Branch

To Number

Recipient Timezone

Use Case

Priority

Message

When	Merchant	To	TZ	Priority	Reason	Action
Select an account to view scheduled AI voice calls.

Search config key/value/description

Config Key	Value	Secret	Updated
No environment configuration loaded.

Add / Edit Env Config

Config Key

Config Value

Description

Mark as secret config

Guarded keys require explicit confirmation to avoid accidental runtime outages.

Configuration Catalog

Known keys from application.yml plus custom HQ overrides. Click a row to load it.

Key	Effective	Override	Type	Desc
No config catalog loaded.

Pass

Warnings

Failures

Blocking Failures

Readiness not loaded.

Generated: -

Check	Status	Blocking	Config Key	Current	Expected
No readiness report loaded.

Action Filter

Target Type Filter

Account ID Filter

When	Action	Target	Actor	Details
No audit logs loaded.

Account Name *

Account Logo URL

Auto-generate account key (recommended)

Key preview: auto-generated from account name.

Issue API key and secret Open account in workspace after create

Optional Admin Login

Enable this only if you want to create an admin user immediately.

Create admin login now

After create, use workspace to apply production settings.

No account created in this session.

Merchants can keep multiple active API keys at the same time. API secrets are only shown once when a key is created, so if a merchant loses a secret you should issue a fresh pair, copy it immediately, and then delete any key they no longer need.

Key Label

Label	API Key	Created	State	Actions
Select an account to load active API keys.

No API key issued in this session. Existing secrets cannot be viewed again, so issue a fresh pair when you need to reshare credentials.

Merchant Integration Handoff

Base URL

https://app.gohexavox.com

Swagger UI

https://app.gohexavox.com/swagger-ui.html

Auth Headers

X-API-KEY + X-API-SECRET

Give the merchant the current environment base URL, the Swagger/OpenAPI links, and a fresh API key plus secret. HexaVox server-to-server integrations use v1 headers, not OAuth.

Select an account to generate the merchant handoff guide.

Account Profile

Account Name

Account Key

Account Logo URL

Plan

Subscription Status

Allowed Product Codes

Wallet Balance (USD)

Monthly SMS Limit

Monthly Email Limit

Account Enabled

Use Account Custom AWS

Delivery, Billing, Pricing

Delivery Mode

Simulator Auto Reply

Email Unit Price (cents)

SMS Unit Price (cents)

Billing Mode

Preferred Payment Method

Bundle Plan Name

Bundle Monthly Price (cents)

Bundle SMS Included

Bundle Email Included

SMS Overage Unit Price (cents)

Email Overage Unit Price (cents)

Email AWS Cost (USD)

Email HQ Markup (USD)

SMS AWS Cost (USD)

SMS HQ Markup (USD)

IVR Infra Cost (USD)

IVR HQ Markup (USD)

Voice Number Infra Cost (USD)

Voice Number HQ Markup (USD)

Email Daily Limit

SMS Daily Limit

Email Per-Minute Limit

SMS Per-Minute Limit

Require SMS Opt-In

Auto-Collect Enabled

Usage not loaded.

Voice pricing not loaded.

Account Users

Reset account user passwords from HQ. Temporary passwords take effect immediately and can require a password change on the next sign-in.

Account User

Temporary Password

Require password change on first sign-in

Email	Role	Enabled	Password State	Last Login
Select an account to load users.

Account Domains

Manage APP_MAIL domains, DNS checks, and which verified domain is active for sending and inbound mail.

Domain Name

Mail Mode

Domain	Mode	Status	Active	Action
Select an account to load domains.

Selected Domain

Select a domain to inspect DNS setup.

Type	Host	Value	Required	Purpose
DNS records will appear here.

Verification Checks

Check	Status	Current	Expected
Verification checks will appear here.

Channel Provider Configuration

Advanced controls for routing and sender identities.

Email Provider Primary

Email Provider Secondary

Email Provider Routing

SMS Provider Primary

SMS Provider Secondary

SMS Provider Routing

SMS From Number

SMS Campaign Metadata

Active APP_MAIL Domain

SES Configuration Set

SES Dedicated IP Pool

Twilio Messaging Service SID

Twilio A2P Brand ID

Twilio A2P Campaign ID

Voice Provider Primary

Voice Provider Secondary

Voice Provider Routing

Twilio Voice Number

Twilio Voice Flow Name

Voicemail Email Recipients

Voicemail SMS Recipients

Voicemail WhatsApp Sender

Voicemail WhatsApp Template

Template Language

Voicemail WhatsApp Recipients

Voice Routing Builder

Configure account voice numbers, agent forwarding, ring groups, and IVR key actions including direct routing to a real cell phone.

Voice Numbers

Phone Number

Label

Provider

Capabilities

Status

Primary account voice number

Number	Label	Provider	Status	Primary	Action
Select an account to load voice numbers.

Voice Agents

Account User

Extension

Forward Number

Agent Status

Voice enabled

User	Enabled	Status	Extension	Forward Number	Action
Select an account to load voice agents.

Ring Groups

Group Name

Routing Strategy

Timeout (seconds)

Group Members Fallback to voicemail when no one answers

Name	Strategy	Members	Timeout	Voicemail	Action
Select an account to load ring groups.

IVR Menus

Menu Name

Greeting Text

Greeting Audio URL (optional)

Primary IVR menu for this account

AI TTS Voice

AI TTS Language

Voicemail Greeting

Max Retries

Input Timeout (seconds)

Use business-hours routing

Time Zone

Open At

Close At

Business Days

After-Hours Greeting

After-Hours Action

Fallback Action

Key Actions

Preset can create the Future Generators greeting, key routes, and voicemail defaults in one step.

Menu	Greeting	Primary	Keys	Action
Select an account to load IVR menus.

Daily IVR Audit

Daily IVR audit history will appear here.

Completed	Status	Mode	Alerts	Warnings	Summary
Select an account to load IVR audits.

AWS / SNS Account Config

No hardcoded runtime dependency: HQ can manage all account AWS SNS/SES parameters here.

AWS SES Domain

AWS SNS Region

AWS Role ARN

AWS External ID

AWS Access Key (stored as config) Clear stored access key

AWS Secret Key (stored as config) Clear stored secret key

AWS key flags unavailable.

Account Access

Select an account to manage access state from workspace.

Hard delete is not available from HQ.

Billing Actions

Create manual invoices and charge account by card/ACH from HQ.

Invoice Description

Amount (cents)

Due At (optional)

Currency

Invoice ID (optional)

Charge Amount (cents)

Saved Payment Method (recommended)

Payment Method

Payment Processor

Currency

Payment Source Type

Payment Method Vaulting (Helcim)

CARD: initialize checkout and complete HelcimPay.js. ACH: paste Helcim bankAccountId into Processor Token and store directly (no checkout init).

Checkout Token

Processor Token

Session Reference

Helcim tokenization idle.

Payment Source Token (HexaPay/Helcim)

Payment Source Label

Charge Note (optional)

External Reference (optional)

Billing History

Latest manual invoices and charge transactions.

Manual Invoices

Invoice #	Description	Status	Amount	Remaining	Due
No billing invoices loaded.

Charges

Charge ID	Method	Processor	Source	Invoice	Reference	Status	Amount	Actions
No charge history loaded.

Saved Payment Methods

ID	Method	Processor	Source	Status	Default	Updated	Actions
No saved payment methods loaded.

Invoice ID	Period	Status	Total (cents)	Created
No invoice data loaded.

Occurred	Channel	Message	Event	Provider	Status	Source	Metadata
Select an account to load lifecycle events.

Domain	Health	Delivery	Bounce	Complaint	Tracked	Last Event
Select an account to load domain reputation.

Delivery Mode

Switch between LIVE and SIMULATOR for this active account.

Current mode: -

Auto-reply: -

Send Test Messages

Runs normal validation and delivery logic through backend APIs.

SMS To (+1...)

Email To

My Voice Profile

Account Voice Number

Primary IVR Menu

Forward Number

Extension

Agent Status

Voice enabled for my user

Assigned Ring Groups

No ring groups assigned.

Outbound Click-to-Call

HexaVox will ring your configured forward number first, then connect the customer using the account caller ID. Browser voice handles inbound answering; outbound still uses click-to-call.

Customer Number

Agent Whisper / Intro

Record customer leg

Browser Voice

Browser Voice Allow this user to receive live browser calls

Browser Client Identity

Browser Status

Incoming Call

When	Direction	Status	Customer	Agent	Route	Duration	Recording
Voice workspace is not loaded yet.

Selected Account Billing

Select an account to inspect wallet balance, live plan, and remaining included usage.

Wallet

$0.00

Plan

Email Remaining

SMS Remaining

Voice Remaining

Wallet Top-Up (cents)

Description

Reference ID (optional)

When	Type	Category	Amount	Balance After
Select an account to load wallet ledger activity.

Plan Catalog

Plan Key

Display Name

Monthly Price (cents)

Included Email

Included SMS

Included Voice Minutes

Email Overage (cents)

SMS Overage (cents)

Voice Overage (cents)

Max Users (optional)

Plan Active

Plan	Status	Monthly	Included	Overage	Action
No plans loaded.

Add-On Store

Add-On Key

Display Name

Price (cents)

Email Credits

SMS Credits

Voice Minutes

Add-On Active

Add-On	Status	Price	Credits	Action
No add-ons loaded.

Promo Codes

Code

Discount Type

Fixed Value (cents)

Percent Value

Applicable Plan (optional)

Valid Until (optional)

Max Redemptions (optional)

Promo Active

Code	Status	Discount	Plan	Usage	Action
No promo codes loaded.

Total Revenue

$0.0000

Total Cost

$0.0000

Net Profit

$0.0000

Margin

Profitable Merchants

Loss-Making Merchants

Merchant Margin Table

Click a merchant to inspect detailed revenue and cost buckets.

Merchant	Status	Revenue	Cost	Profit	Margin	Activity
Profitability analysis will appear here after refresh.

Selected Merchant Breakdown

Choose a merchant to inspect its contribution margin, communication cost, and infrastructure drag.

No merchant selected.

Merchant Revenue

$0.0000

Merchant Cost

$0.0000

Merchant Profit

$0.0000

Bucket	Type	Amount	Detail
Select a merchant to load the detailed breakdown.

Only finance-capable HQ roles should review merchant-level profitability. Processor fee rows remain informational until processor-fee tracking is added to HexaVox billing storage.

When	ID	Channel	Direction	Status	To	Body	Actions
No messages loaded.

HQ Console

Pick the account you are working on, then move straight into inbox, voice, API, or profitability.

Pick an account

admin@gohexavox.com

Focused Workspace

HQ Account Directory

No account selected

HQ Operations Runtime

Top Cost Tenants

Top Waived Tenants

Queue Lanes

Rate Limits

Provider Routes

HQ Daily AI Audit

Latest Read

Top Findings

Recent Runs

AI Voice Notify

Calling Window

Send AI Voice Call

Scheduled Calls

Environment Configuration (DB Managed)

Add / Edit Env Config

Configuration Catalog

HexaPay Readiness

HQ Audit Trail

Quick Create Account / Merchant

Account Control Workspace

API Credentials

Active API Keys

Account Profile

Delivery, Billing, Pricing

Selected Domain

Verification Checks

Voice Numbers

Voice Agents

Ring Groups

IVR Menus

Billing Actions

Payment Method Vaulting (Helcim)

Billing History

Manual Invoices

Charges

Saved Payment Methods

Usage Invoices (Auto Generated)

Message Lifecycle

Domain Reputation

Delivery Mode

Send Test Messages

Voice Workspace

My Voice Profile

Outbound Click-to-Call

Browser Voice

Recent Voice Calls

HQ Monetization Control

Selected Account Billing

Plan Catalog

Add-On Store

Promo Codes

Merchant Profitability & Cost Analysis

Merchant Margin Table

Selected Merchant Breakdown

Merchant Cost Sharing

Simulator Messages