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Workspace command center
Future Generators · Production · Admin · Audit retained
Email, SMS, calls, voicemail, notes, AI, and product context.
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Voice
Live routing, queue health, and operator path load here.
Live routing
Required checks affect live calls; optional tools stay clearly marked.
Live snapshot
Live queue, callback, and routing outcome state.
Active calls
-Waiting queue items
-Missed calls today
-Avg handle time (live window)
— No calls yetNumber operations
Manage active numbers, routing readiness, SMS verification, and governed request workflows.
Number readiness appears here.
Select a row to update owner, queue, SLA, and next action.
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Start by connecting a number, inviting teammates, or sending your first message.
Select a row to inspect context and act from the workflow panel.
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Schedule operations
Viewing current month
Candidate queue
Create follow-ups, callbacks, or handoffs for the selected day.
Quick schedule
Save the next meeting without leaving the workspace.
Setup
Checklist, status, and handoff details.
Reports
Usage, billing, margin signals, and recent operational activity.
Settings index
Open governed setup, channel, billing, and security controls from a consolidated admin index.
Account identity and timezone are ready.
Buy or assign a primary business number.
Invite users and choose access bundles.
Configure shared mailboxes and send rights.
Greeting, queue, voicemail, and IVR route.
Assist permissions, retention, and cost caps.
Run test email, test call, DNS, and billing checks.
Email, calls, voicemail, queue membership, SMS send rights, and AI assist in one reviewable profile.
Can view usage, billing, and audit reports without mailbox or voice content access.
Web push, mobile push, last seen, and revoke controls belong with the user lifecycle.
Wallet Balance
$0.00Current Plan
No planBilling Status
-Current Period
-Email Allowance
-SMS Allowance
-Voice Allowance
-Central customer, payment method, subscription, and usage sync.
Billing Customer
-Subscription
-Payment Method
-Product
HEXAVOXLast Usage Push
Not runOutbox Backlog
0Sharing Level
Not sharedRevenue Charged
$0.00Actual Cost
$0.00Estimated Margin
$0.00Margin %
-HQ has not enabled merchant cost sharing for this account yet.
| Bucket | Type | Amount | Detail |
|---|---|---|---|
| Shared cost analysis will appear here when HQ enables it. | |||
Base URL
-Auth Headers
X-API-KEY + X-API-SECRETNo API key issued in this session. Existing secrets cannot be viewed again, so create a fresh key when you need a new secret.
Inbox-integrated voicemail
Operators can review transcript, summary, category, callback, owner, and SLA without opening voice settings.
Customer needs billing callback before the next payment retry.
"Hi, this is John. Please call me back about my membership payment."
Due in 18 minutes · assigned to Billing queue.
HexaVox sends a Telnyx WhatsApp template with 3 body variables in order: caller, route, summary.
Only active allowlisted recipients receive IVR audit notifications. HexaVox never expands these alerts to all admins, all users, billing contacts, or account owners.
Test sends still respect the same allowlist and HQ policies used for production alerts.
Only configured email recipients receive IVR audit messages.
Only configured SMS recipients receive IVR audit alerts. SMS traffic can create billable delivery cost.
Assign mailbox access by teammate, including shared inboxes and send permissions.
Use the top-level Phone Numbers module for live inventory, testing, and assignments. Settings only controls approval defaults.
Routing and billing defaults support the canonical Phone Numbers workspace without duplicating live inventory operations.
Shape the menu and route rules.
Catch missing routes and bad inputs.
See the live caller journey before publish.
Send the new version live for new calls.
Add each keypad option and choose where it routes.
Text-to-speech or uploaded audio
Open, closed, holiday, language route
Transfer to queue with fallback voicemail
AI summary, callback task, SMS follow-up
Summarize threads, draft replies, classify urgency, tag, and route with user approval.
Live customer summary, response suggestions, sentiment, compliance alerts, and auto wrap-up.
Transcription, post-call summary, searchable recordings, coaching, and phrase detection.
SSO/SAML, SCIM provisioning, reporting-only roles, and device revocation.
Account-level keys, envelope encryption, BYOK path, and immutable audit chain.
Recording access policy, consent enforcement, and jurisdiction-aware rules.
mail.outbound, sms.outbound, voice.events, transcription.jobs, and media.cleanup watched.
SMTP, SIP, SMS carrier, object storage, websocket reconnect, and webhook lag.
Failover, abuse detection, billing anomaly, provider incident, and live rollout rollback.
Member conversation timeline, failed-payment recovery, AI follow-up suggestions, SMS/email/call orchestration.
Payment dispute communication, merchant support queues, onboarding messaging, settlement alerts.
Shared customer identity, communication policy, audit, and usage controls.
Mail Access
Mailbox assignments for the selected team member.
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