Number operations
Number inventory
Workspace approval
Cost snapshot
SMS Verified
Work Queue filters
Applied view and draft filters
Workspace Current workspace
Queue Operations
Rows 36 current
Sort Priority first
Current timeline view
My view · no field filters applied.
Filter fields
Draft filters
Result preview
Showing 36 priority items, sorted by priority.
Workspace: Current workspace. Queue: Operations. Sort: Priority first. Rows: 36.
Default queue
Pending preview appears here before Apply filters.
Details
Sort remains Priority first. Apply commits this draft to My view only. Discard changes keeps the applied timeline unchanged.
Saved views
Workspace approval required
You can apply a private temporary filter now. Request admin access before saving a shared timeline view.
No changes pending
Advanced search
Find mail in the current mailbox scope
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Workspace section Mail Filters
Workspace command center
Search workspace actions
Current workspace · Enterprise workspace · Secure actions
Scope: Current workspace
Enterprise workspace · Administrative actions are protected
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Email, SMS, calls, voicemail, notes, AI, and product context.
HV
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Access
Email Disabled
This user does not currently have inbox access. An account admin can enable email in Settings.
Conversations ready
Mailbox health appears here when sync completes.
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Provisioned numbers
Number readiness appears here.
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0 events
0 needs review
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Urgent · Owner required · Newest
Group
Channel
Saved view
Active queue
Case workflow
Latest unresolved activity
Select a row to update owner, queue, priority, and next action.
Loading activity
Recent workspace events are loading.
Syncing
Latest activity
No active conversations yet.
Start by connecting a number, inviting teammates, or sending your first message.
Select a row to inspect context and act from the workflow panel.
Calendar
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Eastern Time
SunMonTueWedThuFriSat
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Day
Selected day
Events scheduled for this date.
No events for this date.
Setup
Setup Checklist
Checklist, status, and handoff details.
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Reports
Operations reporting
Usage, billing, audit, and recent operational activity.
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Settings index
Governed settings
Search and open the account controls available to your role.
Priority settings
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Launch Wizard Company, numbers, team, inbox, voice, AI, and go-live readiness
Company
Account identity and timezone are ready.
Numbers
Buy or assign a primary business number.
Team
Invite users and choose access bundles.
Inbox
Configure shared mailboxes and send rights.
Voice
Greeting, queue, voicemail, and IVR route.
AI
Assist permissions, retention, and cost caps.
Go Live
Run test email, test call, DNS, and billing checks.
Users & Access Users, roles, shared mailboxes, phone access, AI access, and IVR alerts
Email, calls, voicemail, queue membership, SMS send rights, and AI assist in one reviewable profile.
Can view usage, billing, and audit reports without mailbox or voice content access.
Review recovery readiness and issue an administrator-assisted recovery when required.
My Permissions What this user can open
Billing Plan, usage, payments, and invoices
Wallet Balance
$0.00Current Plan
No planProduct Access
-Current Period
-Email Allowance
-SMS Allowance
-Voice Allowance
-Shared workspace allowance
Usage this billing cycle
Usage meters are loading…
Payments
Not started
Secure payment methods are collected and stored by HexaPay. HexaVox never stores card details.
Billing Customer
-Product Subscription
-Payment Setup
-Product
HEXAVOXUsage delivery
Last Usage Push
Not runOutbox Backlog
0Usage loading...
Billing Actions
Disputes
Page 1
No disputes loaded.
Lifecycle Events
Page 1
No billing events loaded.
Usage Dead Letter
Page 1
No dead-lettered usage events.
Available Plans
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Add-On Store
Add-ons loading…
Billing History Invoices, payments, credits, and add-ons
Invoices
No invoices have been issued yet.
Payments & Receipts
No payments have been processed yet.
Payment Methods
No saved payment method.
Active Add-Ons
No add-on activity yet.
Recent Ledger
No wallet activity yet.
Cost Analysis Shared margin view
Sharing Level
Not sharedRevenue Charged
$0.00Actual Cost
$0.00Estimated Margin
$0.00Margin %
-HQ has not enabled merchant cost sharing for this account yet.
| Bucket | Type | Amount | Detail |
|---|---|---|---|
| Shared cost analysis will appear here when HQ enables it. | |||
Account billing analysis uses the same HexaVox account admin session and returns only this account's own shared cost data.
API Keys Connect trusted applications to this account
Base URL
-Auth Headers
X-API-KEY + X-API-SECRETNo credentials created in this session. For security, existing secrets cannot be viewed again. Create credentials only when connecting a new trusted application.
Active API Keys
API keys are loading…
Voice & Routing Forwarding, Voice Desk calling, queues, and call routing
Cost-safe order: Voice Desk, HexaVox mobile/SIP app, then capped mobile network fallback only for approved countries.
SIP App Access Zoiper, Linphone, or desk phone
Voicemail Greeting, transcription, AI summary, assignment, priority, and delivery recipients
Inbox-integrated voicemail
Voicemail appears beside calls and tasks
Operators can review transcript, summary, category, callback, owner, and priority without opening voice settings.
Customer needs billing callback before the next payment retry.
"Hi, this is John. Please call me back about my membership payment."
Due in 18 minutes · assigned to Billing queue.
HexaVox sends a Telnyx WhatsApp template with 3 body variables in order: caller, route, summary.
IVR Audit Notifications Explicit email and SMS allowlists for audit alerts
Only active allowlisted recipients receive IVR audit notifications. HexaVox never expands these alerts to all admins, all users, billing contacts, or account owners.
IVR audit notification policy is loading.
Channel controls will appear here.
Notification types will appear here.
Test sends respect the same allowlist and HQ policies used for live alerts.
Email Recipients
Only configured email recipients receive IVR audit messages.
No email recipients configured yet.
SMS Recipients
Only configured SMS recipients receive IVR audit alerts. SMS traffic can create billable delivery cost.
No SMS recipients configured yet.
Recent Notification Audit
No IVR audit notification activity recorded yet.
Inbox & Mail Domains, mailboxes, aliases, and mailbox access
Assign mailbox access by teammate, including shared inboxes and send permissions.
Aliases Create shared inbox routes like [email protected]
Mailbox-ready users will appear here.
No aliases configured yet.
Phone Number Settings Request policy, routing defaults, and approval guardrails; active inventory lives in Phone Numbers
Number request policy
Use the top-level Phone Numbers module for live inventory, testing, and assignments. Settings only controls approval defaults.
Package and number capacity are loading…
Search to load available phone numbers.
Managed number defaults
Routing and billing defaults support the canonical Phone Numbers workspace without duplicating live inventory operations.
No phone numbers assigned yet.
Call Team Assign users to voice and keep answer paths current
Recommended for international teams: Voice Desk or SIP app first, then mobile network fallback only with a cap and allowed country.
No team routing members loaded yet.
Ring Groups Decide which users answer together and how long calls ring
No ring groups configured. Direct SIP, browser, or forwarding routes can still be active.
IVR Builder Draft, validate, preview, and publish the phone menu callers hear
Draft
Shape the menu and route rules.
Validate
Catch missing routes and bad inputs.
Preview
See the live caller journey before publish.
Publish
Send the new version live for new calls.
After-Hours Routing What callers hear and where they go when you are closed
Fallback Routing What happens after invalid inputs or timeouts
Menu Options
Add each keypad option and choose where it routes.
Validation
Validate this draft to see required publish checks.
Preview
Preview the caller journey before you publish.
Saved Menus
No IVR menus configured yet.
Published Versions
Publish a menu to build version history.
Recent IVR Checks
No IVR checks have run yet.
Invite User Create a new account user
Verification is required before self-service recovery works.
Team & Roles Focused user permissions, recovery, and mailbox access
No team members loaded yet.
Advanced Admin
Enterprise controls separated from daily workspace settings.
AI Workflows Inbox assistant, call assist, search, sentiment, compliance, and audit-retained automation
Summarize threads, draft replies, classify urgency, tag, and route with user approval.
Live customer summary, response suggestions, sentiment, compliance alerts, and auto wrap-up.
Transcription, post-call summary, searchable recordings, coaching, and phrase detection.
Enterprise Security SSO, SCIM, encryption posture, recording rules, SIEM, and SOC2 evidence
SSO/SAML, SCIM provisioning, reporting-only roles, and device revocation.
Account-level keys, envelope encryption, BYOK path, and immutable audit chain.
Recording access policy, consent enforcement, and jurisdiction-aware rules.
Operations Center Queue health, provider degradation, websocket health, abuse, failover, and runbooks
mail.outbound, sms.outbound, voice.events, transcription.jobs, and media.cleanup watched.
SMTP, SIP, SMS carrier, object storage, websocket reconnect, and webhook lag.
Failover, abuse detection, billing anomaly, provider incident, and live rollout rollback.
Cross-Product Context HexaFit, HexaPay, and future products share communication context
Member conversation timeline, failed-payment recovery, AI follow-up suggestions, SMS/email/call orchestration.
Payment dispute communication, merchant support queues, onboarding messaging, settlement alerts.
Shared customer identity, communication policy, audit, and usage controls.
